Through this e-commerce website, Tartufazzi commercializes fresh truffles, truffle delicacies and mushroom preparations. Fresh, dried and frozen mushrooms figure on this website only for advertising purposes. Sale of these products is done by direct delivery by contacting us through the website. Once orders are confirmed, the client declares to integrally accept the here below listed general conditions of sale and payment, in accordance to Italian Law ( D.Lgs. n. 185/1999 and later amendments) concerning distance-selling.
To issue an order via Tartufazzi e-shop, the client needs to be registered to the website www.tartufazzi.com (registration is completely free of charge) and then follow screen indications through the use of the basket to process payment according to the different available options. In addition, clients can use our phone contacts to issue orders.
The pictures and descriptions appearing on this website truly reflects the content of what the client will be receiving. However, pictures and descriptions appearing on www.tartufazzi.com are intended to be as illustrative and may present inconsistencies with the purchased products.
All prices of products in the basket are expressed in €uro and are VAT included.
Tartufazzi may not accept orders for products below the following Minimum Order Quantities:
- White Truffle ( Tuber Magnatum Pico ): 100g
- Black Summer Truffle ( Tuber Aestivum Vitt ): 100g
- Black Autumn Truffle ( Tuber Uncinatum Chatin ): 100g
- Precious Black Truffle ( Tuber Melanosporum Vitt): 100g
- Marzuolo / Bianchetto Truffle ( Tuber Borchii Vitt. ): 100g
- Winter Black Truffle or Brumale Truffle ( Tuber borchii Vitt. ): 100g
Orders can be paid via:
- Advanced Wire Transfer
- Credit card (Paypal)
Wire Transfer Bank:
Banca Popolare di Spoleto
Bank Address: Via Civitali, ang. Via Passaglia, 55100 Lucca, Italia
Beneficiary: Fazzi Diego
Beneficiary Address: Via delle Vigne 300, Mastiano, 55100 Lucca (LU), Italia
IBAN: IT63 U057 0413 7000 0000 0343 200
Reason for Payment (please add this info to your payment): Purchase done on www.tartufazzi.com + your purchase order
Please be aware that payments processed via wire transfer may take from 3 to 7 days in order to be received.
CREDIT CARDS (Paypal)
Our e-shop accepts payment via Paypal platform. To get information regarding the safety of processing a payment via Paypal please connect to www.paypal.com . Tartufazzi cannot be held responsible of any eventual third party fraudulent use of credit cards for purchasing via this website.
Deliveries in Italy
Products are delivered within 48 hours from payment receipt (please review section “Payment Options”). From 0 to 3 kg - transport charges amount: € 9,90 From 3 to 20 kg – transport charges amount: € 14,90 Deliveries of FRESH TRUFFLES will be processed from Monday to Thursday and will get to their destination in 24-48 hours from payment receipt.
Deliveries outside Italy
this website automatically calculates the cost depending from the country of destination which is selected during purchase. If transportation cost for the selected country will not come up, please directly contact us.
REST OF THE WORLD:
we kindly ask our clients to directly contact Tartufazzi through this website in order to receive a proper quotation depending on your destination country.
Deliveries of FRESH TRUFFLES will be processed to Europe and Rest of the world destinations, via air, from Monday to Wednesday. Goods will reach their destination in 24-48 hours from payment receipt.
NOTE: Tartufazzi cannot be responsible for any delay occurred during transportation of goods. In case of lack of one or more of the ordered products, clients will be quickly informed. Regarding fresh truffle, we would like to remind to our clients that the weight of the product is calculated upon packing and that truffle is subject to natural weight loss.
WITHDRAWAL In accordance to Italian Law D.Lgs. 21.02.2014 (which substituted D.L. 22.05.1999 n. 185) the customer has the right to withdraw from the contract, with no penalty for it nor need to properly explain the reason why, in case he finds himself to be dissatisfied with the purchased product. Such withdrawal must be expressed within 14 calendar days from purchase by means of registered mail with return receipt send to Tartufazzi, Via delle Vigne 300, Loc. Mastiano, 55100 Lucca (LU), Italy. As an alternative to the registered mail, customer may choose to use the appropriate withdrawal form on this website. If products were actually delivered, the customer must send them back intact and inside their original packaging within 14 calendar days from products receipt or from products delivery note. All expenses related to the return of the products to Tartufazzi shall be covered by the customer. Once the products have reached back Tartufazzi, the company will process the reimbursement of the customer for the paid amount within 30 calendar days from receipt. If products were paid by credit card, Tartufazzi will credit back the amount via the same means to the customer’s card, deducting the applicable transactions expenses.
NOTE: Withdrawal is not valid for perishable products such as FRESH TRUFFLE and in case the client is a company or a professional, since withdrawal is a right exclusively recognized to end-users.
COMMUNICATIONS AND COMPLAINTS
For any information or eventual complaint please contact Tartufazzi: via email to: email@example.com via phone to: +39.328.1590945 RIGHTS RESERVED The website www.tartufazzi.com is property of Tartufazzi, owned by Diego Fazzi and located in Via delle Vigne 330, Loc. Mastiano, 55100 Lucca (LU), Italy. All rights reserved. Unauthorized use or reproduction of the different elements appearing on this website (images, texts, etc.) is forbidden.
Tartufazzi undertakes to protect the privacy of his customers and guarantees that data is handled in conformity with the regulations on privacy referred to in D.Lgs. 30 June 2003, n. 196 Tartufazzi undertakes to handle data and information provided by the customer with confidentiality and to not reveal them to unauthorized persons, or use them for reasons other than those for which they were collected, or transmit them to third parties. Please refer to the above mentioned legislation for all aspects which are not explicitly mentioned here.